1. Customers must have authorization to return any product to Ergonomic Partners a division of Tri-State Overhead Crane Customers must request a RMA (return material authorization) number from an Ergonomic Partners Salesperson or Customer Service Representative. Please contact Ergonomic Partners at (314) 884-8884, fax at (800) 570-5584 or email at Sales@ErgonomicPartners.com to get a Return Material Authorization number.
2. Customer has 30 days from shipment of material to request a RMA number. Possible warranty claims are an exception.
3. Returned goods authorizations are valid for 21 days from the date of issuance.
4. Any product sent to Ergonomic Partners must be freight pre-paid unless approved by Ergonomic Partners Customer Service Representative and noted on RMA Form. If freight is sent collect it will be refused.
5. All items must be in new and unused condition. If product has been opened customer is subject to charges for inspecting the equipment. Customer is responsible for any reconditioning charges if applicable. Ergonomic Partners reserves the right to return any products not in new and unused condition to the customer freight collect or at customers expense.
6. The product must be returned in the original box to the destination advised by Ergonomic Partners with the RMA number visible on the outside of the box. If material is sent without a RMA number the shipment will be refused. Customer is liable for all return shipping charges, and any additional charges such as storage.
7. Custom and/or engineered products are non-returnable. Custom chain lengths (other than 10 feet -standard) on electric chain hoists are custom and a charge will be applied for the cost of the chain past 10 feet which is standard on the hoist.
8. Restocking charges are set by our vendors. Typically 20 percent is the restocking charge plus any freight or reconditioning charges. If additional restocking charges are required by our vendor these will be paid by the customer.
9. Ergonomic Partners reserves the right; at their discretion to provide a refund via bank check in lieu of credit card refunds.